Refund Policy
Last updated: March 3, 2026
1. Refund Eligibility
Refund requests are assessed based on booking status, cancellation timing, and platform policy compliance.
Approved refunds are returned to the original payment method.
2. Student Cancellations
Cancellations made 24 hours or more before session start are generally eligible for refund.
Late cancellations may be partially refunded or non-refundable, depending on circumstances.
3. Tutor Cancellations
If a tutor cancels, the student is generally eligible for full refund or rebooking.
Repeated tutor cancellations may trigger account review.
4. No-show and Disputes
No-show cases and quality disputes are reviewed using booking logs, communication, and session evidence.
Dispute resolutions are case-based and documented through admin operations.
5. Processing Timelines
Approved refunds are initiated promptly; bank/provider posting times vary by region and method.
6. Contact
Refund support: support@learnhoop.ca
Dispute support: support@learnhoop.ca
Business address: 100 King St W, Toronto, ON, Canada