Cancellation Policy

Students should cancel at least 24 hours before session start for best refund eligibility.

Tutors are expected to avoid short-notice cancellations except for emergencies.

Students can cancel from dashboard booking actions.

Late cancellations may incur fees or reduced refunds according to policy.

Tutors can cancel with reason through booking lifecycle actions.

Students are notified of tutor cancellations and may rebook or request refund.

Reschedule requests are subject to tutor availability and lead-time rules.

Repeated reschedule abuse may trigger account review.

Repeated no-shows, booking spam, or policy abuse can lead to account restrictions.

LearnHoop may freeze or block accounts for severe or repeated violations.

Support: support@learnhoop.ca

Business address: 100 King St W, Toronto, ON, Canada