Privacy Policy

Account information: name, email, role, authentication/session data.

Profile information: tutor and student profile details, availability, session preferences.

Booking and payment records: booking metadata, transaction status, refund records.

Communications: support messages and in-platform messaging content.

Technical data: IP address, device/browser details, logs, and cookie/session identifiers.

To create and manage user accounts.

To enable bookings, messaging, payments, and refunds.

To provide support and resolve disputes.

To detect fraud, abuse, and security threats.

To improve platform reliability, performance, and user experience.

To comply with legal and regulatory obligations.

We process information based on contract performance, legitimate interests, consent (where required), and legal obligations.

With trusted service providers needed to operate LearnHoop (hosting, payments, email delivery, monitoring/analytics).

With other users only as required for platform functionality (for example, tutor/student booking details).

With authorities when required by law, regulation, or legal process.

We do not sell personal information.

We retain personal information only as long as needed for service delivery, legal compliance, dispute handling, and security operations.

Retention periods may vary by data category and jurisdiction.

We use reasonable technical and organizational safeguards to protect data.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

LearnHoop supports tutoring for minors under parent/guardian supervision.

Parents/guardians are responsible for account setup and consent for minors, where required by law.

Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of your personal data.

You may withdraw consent where processing relies on consent.

To submit requests, contact privacy@learnhoop.ca.

We use essential cookies/session technologies for authentication and platform operation.

We may use analytics technologies to improve product performance.

If required by law, we will provide appropriate consent controls.

Your information may be processed in jurisdictions outside your place of residence.

Where required, we apply safeguards for cross-border transfers in line with applicable law.

We may update this Privacy Policy periodically. We will post updates with a revised effective date.

Privacy requests: privacy@learnhoop.ca

General support: support@learnhoop.ca

Address: 100 King St W, Toronto, ON, Canada